Frequently asked questions

How do I create a short link?

Open Links from the dashboard, paste your long URL, and choose Shorten. You can optionally set a custom slug and pick which domain the link uses.

Can I edit a link's destination after sharing it?

Yes. Open the link from your Links list and update its destination — the short URL stays the same, so anything you've already shared keeps working.

Do my links ever expire?

Links don't expire by default. If you set an expiration date on a link, it stops redirecting after that date and shows a friendly notice instead.

How do I generate a QR code?

Go to QR codes → New, enter the destination, and customize the style. You can download the result as PNG or SVG for print.

Can I track scans on a QR code?

Yes — QR codes created in ClickHQ route through a trackable short link, so scans appear in your analytics alongside link clicks.

What is a bio page?

A bio page is a single shareable page (at /u/your-handle) that collects your links, socials, and content — ideal for a social media profile link.

How do I claim my handle?

Create a bio page from the Bio pages section and choose your handle there. Handles are unique and become your public page URL.

Why are my click counts different from another tool's?

We filter out obvious bot and preview traffic and de-duplicate rapid repeat hits, so ClickHQ's counts often read lower — but closer to real human clicks — than raw redirect logs.

How current are the analytics?

Clicks and scans are recorded in real time. Dashboards refresh when you load them, so you're always seeing the latest data.

How do I connect my own domain?

Open Custom domain in the dashboard, add your domain, and create the DNS record we show you. Once it verifies, you can shorten links on your own brand.

How do I upgrade or change my plan?

Head to Billing in the dashboard to compare plans and upgrade. Changes take effect immediately and are prorated by our payment provider.

Do you offer refunds?

If something isn't right, contact support from this page within your billing period and we'll make it right.

How do I change my password or manage devices?

Open Security in the dashboard to change your password, review the devices you're signed in on, and log out of any you don't recognize.

How do I delete my account?

Security → Delete account. You'll be asked to confirm, and the deletion permanently removes your account and its data.